logo

What to do at the accident scene:

• Stop! Do not leave the scene. If your car is creating a safety hazard, or you’re concerned with your personal safety, move to a safer place.
• Check for Injuries. Life & health are more important than damage to vehicles.
• Note specific damage to all vehicles.
• Call the police immediately and follow their instructions.
• Write down accident information including names, addresses, & license numbers of persons involved and the description(s) of the other vehicle(s).
• Write down witness information. This assists in verifying how the accident actually happened.
• Exchange vehicle and insurance information with the other party(ies) to the accident.
• Do not sign any document unless it is requested by the police or your insurance company.

The proper steps to take after a collision:

• Contact your Insurance Company or insurance agent immediately after the accident.
• Call your nearest CRASH1 location if your vehicle is not drivable, to arrange towing. Towing assistance is available 24 hours per day, 7 days per week, including holidays. If your vehicle has already been towed to a storage lot, minimize storage charges by moving your vehicle to a CRASH1 location as soon as possible.
• If your insurance company requests that you obtain an estimate on your own, your nearest CRASH1 location will provide a free estimate of repairs, and assist you with your claim. CRASH1 locations repair vehicles for all insurers.
• If your Insurance Company will be writing the Estimate, your claim will be assigned an adjuster that will review the damage to your vehicle onsite at your nearest CRASH1 location.
• We will explain the repair process to you before we begin, and encourage your questions.
• Authorize your CRASH1 location to repair your vehicle by signing a work authorization. This authorization allows us to converse with your insurance company on your behalf to ensure proper repairs and payment.
• Allow us to make the arrangements for a shuttle or a rental vehicle. Your transportation needs during the repair process are important to us.
• We want you to be completely satisfied with the repairs to your vehicle. CRASH1 will provide a Limited Lifetime National Warranty on the repairs to your vehicle.